Terms and Conditions

1. THIS IS A BINDING AGREEMENT

1.1 Agreement Overview

These Terms and Conditions (“Agreement”) govern the use of the website https://www.spirolab.in/ (“Website”), owned and operated by Spirolabs (“Spirolabs,” “we,” “us,” or “our”). By accessing or using our Website and services, you agree to be legally bound by these Terms. If you do not agree, you must not use this Website or any services offered through it.

Spirolabs provides diagnostic, pathology, and healthcare-related laboratory services, including online test booking, report access, health record storage, and related digital services.

1.2 Definitions

• “Subscriber” means any person registering on the Website to use Spirolabs services.
• “User” means any individual accessing or using the Website, whether registered or not.
• “Account” means the personal registered account created by a Subscriber.
• “Services” means all diagnostic, pathology, report management, appointment booking, and healthcare-related services provided by Spirolabs.

1.3 Acceptance of Terms

By accessing, browsing, registering, or using any part of the Website, you acknowledge that you have read, understood, and agreed to comply with this Agreement.

2. USE OF WEBSITE AND SERVICES

2.1 Eligibility

You must be at least 18 years old to register independently. If under 18, usage must be supervised by a parent or legal guardian.

2.2 Permitted Use

You agree to use the Website only for lawful purposes and only for personal, non-commercial healthcare use.

You shall not:

• Use the Website fraudulently;
• Attempt unauthorized access to accounts or systems;
• Upload viruses or malicious code;
• Interfere with Website operation;
• Misrepresent identity or submit false information.

2.3 Account Registration

To access certain services, users may be required to register using:

• Full Name
• Mobile Number
• Email Address
• Date of Birth

You are responsible for maintaining confidentiality of login credentials.

2.4 Accuracy of Information

You agree to provide accurate, complete, and updated information. Spirolabs is not liable for losses arising from incorrect information submitted by users.

3. MEDICAL DISCLAIMER

3.1 Informational Purpose Only

Content available on this Website is for informational and educational purposes only and does not constitute medical advice.

3.2 No Doctor-Patient Relationship

Use of this Website does not establish a doctor-patient relationship between Spirolabs and users.

3.3 Professional Consultation Required

Always seek advice from qualified healthcare professionals regarding diagnosis, treatment, or medical conditions.

Spirolabs shall not be liable for medical decisions made based solely on Website content.

4. SERVICE LIMITATIONS

4.1 Availability of Services

Spirolabs makes reasonable efforts to keep services uninterrupted but does not guarantee:

• Continuous availability;
• Error-free functionality;
• Uninterrupted report access.

4.2 Laboratory Limitations

Diagnostic results depend on sample quality, timing, external medical variables, and laboratory constraints. Spirolabs does not guarantee absolute diagnostic certainty.

4.3 Delays

Report delays may occur due to:

• Technical issues,
• Sample quality concerns,
• Verification requirements,
• External circumstances beyond our control.

5. BOOKINGS, PAYMENTS AND REFUNDS

5.1 Pricing

All prices listed are subject to revision without prior notice.

5.2 Payment Terms

Users agree to pay applicable charges for services booked through the Website.

5.3 Refund Policy

• Refund requests made within 7 days may be considered if service has not been availed.
• No refund shall be issued once testing/service has been completed.
• Approved refunds are processed within 15 business working days.

6. HEALTH RECORD STORAGE

6.1 Storage of Reports

Spirolabs may provide secure digital storage of pathology reports and medical documents.

6.2 User Responsibility

Users are responsible for:

• Protecting passwords,
• Downloading backup copies,
• Reviewing report accuracy.

6.3 No Permanent Retention Guarantee

Spirolabs reserves the right to delete inactive or expired records as per internal retention policy.

7. PRIVACY AND DATA PROTECTION

Use of the Website is also governed by our Privacy Policy.

Spirolabs uses commercially reasonable safeguards to protect personal and medical data but cannot guarantee absolute security over internet transmission.

Users acknowledge that:

• Internet transmissions may not be fully secure;
• Unauthorized breaches may occur despite safeguards.

8. INTELLECTUAL PROPERTY RIGHTS

All Website content including:

• Logos,
• Text,
• Graphics,
• Images,
• Reports formatting,
• Software elements,

are owned by Spirolabs and protected under applicable intellectual property laws.

No material may be copied, reproduced, distributed, or modified without written consent.

9. THIRD-PARTY LINKS

The Website may contain third-party links for convenience.

Spirolabs:

• Does not endorse third-party websites;
• Is not responsible for their content;
• Is not liable for damages resulting from their use.

10. DISCLAIMERS; NO WARRANTIES

THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

Spirolabs makes no warranties regarding:

• Accuracy,
• Reliability,
• Availability,
• Suitability for particular purposes.

We disclaim all express and implied warranties including merchantability and fitness for purpose.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Spirolabs shall not be liable for:

• Indirect damages,
• Consequential losses,
• Loss of profits,
• Data loss,
• Business interruption.

Maximum liability shall not exceed the amount paid by the user for the specific service giving rise to the claim.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Spirolabs, its directors, staff, employees, and affiliates against claims arising from:

• Misuse of the Website,
• Violation of Terms,
• False submissions,
• Legal breaches by user actions.

13. TERMINATION

Spirolabs may suspend or terminate access immediately if:

• Terms are violated,
• Fraudulent activity is suspected,
• Misuse is detected.

Users may discontinue use at any time.

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by laws of India.

All disputes shall be subject to exclusive jurisdiction of courts in Gurugram, Haryana.

15. FORCE MAJEURE

Spirolabs shall not be liable for failure or delay caused by:

• Natural disasters,
• Internet outages,
• Government restrictions,
• Strikes,
• Events beyond reasonable control.

16. MODIFICATIONS TO TERMS

Spirolabs reserves the right to modify these Terms at any time.

Updated versions shall become effective upon posting on the Website.

Continued use constitutes acceptance of revised Terms.

17. CONTACT INFORMATION

Spirolabs
Plot No. 1-2, Kirti Nagar, 2nd Floor, Sector-15-I,
Jharsa Road, Gurugram, Haryana

Call: 9289200735, 0124-4679882
Email: customercare@spirolab.in

18. ENTIRE AGREEMENT

These Terms constitute the complete agreement between users and Spirolabs regarding Website use and services and supersede prior agreements or understandings.