This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are processed for services booked through Spirolabs via https://www.spirolab.in/ (“Website”).
By booking any service with Spirolabs, you agree to this policy.
1. Cancellation Policy
1.1 Cancellation Before Service Availment
You may cancel your booking if the service has not yet been availed, including:
- Before sample collection;
- Before visiting the lab;
- Before test processing has started.
1.2 Cancellation Request Timeline
- Cancellation requests must be made within 7 days from the date of payment.
- Requests received after 7 days will not be eligible for cancellation or refund.
1.3 How to Cancel
To request a cancellation, you must contact us through:
- Email: customercare@spirolab.in
- Phone: 9289200735 / 0124-4679882
Cancellation will be processed only after verification of booking details.
2. Refund Eligibility
Refunds will be processed only under the following conditions:
2.1 Eligible Cases
- Service has not been availed (no sample collected, no test initiated);
- Cancellation request is submitted within 7 days of payment;
- Payment has been successfully received by Spirolabs.
2.2 Non-Eligible Cases
Refunds will not be provided if:
- Sample has already been collected;
- Test processing has started or completed;
- Report has been generated;
- Cancellation request is made after 7 days;
- Incorrect or incomplete information was provided by the user.
3. Refund Process
3.1 Mode of Refund
Refunds will be credited back to the original payment method used during booking.
3.2 Processing Timeline
- Refunds will be processed within 15 business working days from the date of approval.
- Processing time may vary depending on banking or payment gateway delays.
4. Partial Refunds (If Applicable)
In certain cases, Spirolabs may, at its sole discretion, provide partial refunds, including:
- If cancellation occurs after partial service (e.g., sample collected but test not processed);
- If any service component is unavailable.
5. Failed Transactions
If payment is deducted but:
- Booking is not confirmed, or
- Transaction fails
Then:
- The amount will be automatically refunded by the payment provider as per their policies;
- If not refunded within the expected time, you may contact Spirolabs support.
6. Rescheduling Instead of Cancellation
Users may choose to reschedule appointments instead of cancellation, subject to:
- Availability of slots;
- Prior notice before scheduled service.
7. Spirolabs Cancellation Rights
Spirolabs reserves the right to cancel any booking due to:
- Technical errors;
- Unavailability of services;
- Operational constraints;
- Force majeure events.
In such cases, a full refund will be provided.
8. Contact for Refund and Cancellation
For all cancellation or refund-related queries, please contact:
Spirolabs
Plot No. 1-2, Kirti Nagar, 2nd Floor, Sector-15-I,
Jharsa Road, Gurugram, Haryana
Call: 9289200735, 0124-4679882
Email: customercare@spirolab.in
9. Policy Updates
Spirolabs reserves the right to modify this policy at any time. Updated versions will be published on the Website and will become effective immediately upon posting.
10. Acceptance
By using Spirolabs services, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.