Spirolabs (“Spirolabs,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal and sensitive information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use our website: https://www.spirolab.in/ (“Website”) and related services.
By using our Website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or services.
1. Applicability
This Privacy Policy applies to all users (“User,” “you,” or “your”) who:
- Visit our Website;
- Register on our Website;
- Book diagnostic tests;
- Access reports;
- Contact customer support;
- Use any online or offline services offered by Spirolabs.
2. Information We Collect
We may collect the following categories of information:
2.1 Personally Identifiable Information (PII)
This may include:
- Full Name
- Email Address
- Mobile Number
- Residential Address
- Date of Birth
- Gender
2.2 Sensitive Personal Information
This may include:
- Medical records and diagnostic reports
- Health test results
- Payment details (where applicable)
- Billing and transaction history
2.3 Non-Personal Information
We may automatically collect:
- Browser type
- Device type
- IP address
- Operating system
- Website usage statistics
2.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve user experience;
- Analyze Website traffic;
- Remember preferences.
You may disable cookies in browser settings, though some Website functions may not work properly.
2.5 Geolocation Information
Where permitted, we may collect location data to provide services such as home sample collection or nearby lab access.
3. Purpose of Data Collection
We collect and use your information for the following purposes:
3.1 To Provide Services
- Test booking and scheduling
- Report generation and delivery
- Home sample collection coordination
3.2 Customer Support
To respond to inquiries, complaints, and service requests efficiently.
3.3 Payment Processing
To process secure payments and issue invoices.
3.4 Personalization
To improve user experience based on your preferences and usage patterns.
3.5 Communication
To send:
- Booking confirmations
- Test reminders
- Reports notifications
- Service updates
3.6 Legal Compliance
To comply with legal, regulatory, and healthcare obligations.
4. How We Protect Your Information
Spirolabs implements commercially reasonable security safeguards, including:
- Secure servers protected by firewalls;
- SSL encryption for online communication;
- Restricted employee access on need-to-know basis;
- Internal confidentiality obligations.
While we strive to protect your information, no online transmission method is 100% secure.
5. Storage and Retention of Data
Your personal data is stored securely in electronic form on protected systems.
We retain data only as long as:
- Necessary to provide services;
- Required by applicable law;
- Needed for legal, audit, or compliance purposes.
After retention expiry, data may be deleted or anonymized.
6. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information.
We may share information only in these cases:
6.1 With Authorized Personnel
Employees, lab technicians, and authorized staff on a need-to-know basis.
6.2 With Service Providers
Third-party vendors assisting with:
- Payment processing
- IT services
- SMS/email delivery
- Logistics support
6.3 Legal Requirements
When required by:
- Courts,
- Government authorities,
- Regulatory agencies.
6.4 Medical Coordination
With doctors, hospitals, and healthcare professionals authorized by you.
7. Third-Party Links
Our Website may contain links to third-party websites.
Spirolabs is not responsible for:
- Their privacy practices;
- Their content;
- Their policies.
Please review their privacy policies independently.
8. User Responsibilities
You are responsible for:
- Maintaining confidentiality of login credentials;
- Protecting account passwords;
- Logging out after account use;
- Reporting unauthorized access immediately.
If you suspect unauthorized account use, contact us immediately at:
customercare@spirolab.in
9. Your Rights
Subject to applicable laws, you may request:
- Access to your personal data;
- Correction of inaccurate information;
- Deletion of data where legally permissible;
- Withdrawal of consent where applicable.
Requests may be sent to our customer support email.
10. Children’s Privacy
Our services are not intended for children under 18 without parental or guardian supervision.
Parents/guardians must provide consent where applicable.
11. Changes to This Privacy Policy
Spirolabs may update this Privacy Policy from time to time.
Updated versions will be posted on this page with revised effective dates.
Continued use of services after updates constitutes acceptance of revised terms.
12. Data Protection Compliance
Spirolabs processes personal data in compliance with applicable Indian data protection laws and healthcare privacy regulations.
We take reasonable steps to ensure lawful processing, fair usage, and secure storage of customer data.
13. Grievance Redressal
If you have complaints, concerns, or requests regarding your personal information, please contact:
Grievance Officer – Spirolabs
Email: customercare@spirolab.in
We aim to respond within 30 days of receiving your request.
14. Contact Information
Spirolabs
Plot No. 1-2, Kirti Nagar, 2nd Floor, Sector-15-I,
Jharsa Road, Gurugram, Haryana
Call: 9289200735, 0124-4679882
Email: customercare@spirolab.in
15. Acceptance of This Policy
By using our Website and services, you acknowledge that you have read, understood, and accepted this Privacy Policy.